Your privacy matters to us. This Privacy Policy explains how Shorelines Casino Room Guest ("the App"), developed and operated by SHORELINES CASINO ROOM GUEST LTD, handles your information and ensures a safe experience for all users.
The App is designed with privacy as a core principle. We are committed to being transparent about what data is used, how it is stored, and what rights you have as a user.
Shorelines Casino Room Guest collects only the minimum data necessary to deliver a functional and personalized guest experience. This includes:
Account information — your name and email address, used to authenticate your guest session within the App.
Stay preferences — room settings such as temperature defaults, lighting scenes, and dining preferences that you configure within the App. These are stored locally on your device.
Booking records — reservations and service requests you make through the App (spa, restaurant, meeting rooms, transfers). These are stored locally on your device and are not transmitted to external servers.
Concierge chat history — messages exchanged with the in-app AI concierge, Maren. This history is stored locally on your device only.
We do not collect payment information, precise location data, or any biometric data.
Data collected within the App is used solely to provide and improve the guest experience. Specifically:
Account credentials are used to authenticate your session and maintain your login state across app restarts. Stay preferences and booking records are used to personalize your in-app experience and display your activity history.
We do not use your data for advertising, profiling, or any commercial purpose beyond delivering the App's core functionality. We do not sell, rent, or share your personal information with third parties for marketing purposes.
All personal data, preferences, and activity records generated within Shorelines Casino Room Guest are stored locally on your iOS device using standard platform storage mechanisms (SharedPreferences and Hive). This data is not transmitted to any remote server.
You can remove all locally stored data at any time by deleting the App from your device. Uninstalling the App will permanently erase all associated data.
Shorelines Casino Room Guest does not integrate third-party analytics platforms, advertising networks, or tracking SDKs. The App does not connect to external APIs during normal operation.
The App may open external URLs (such as hotel or local venue websites) in an in-app browser. When you navigate to an external website, that site's own privacy policy applies. We have no control over and assume no responsibility for the content or privacy practices of third-party sites.
We take reasonable technical measures to protect the data stored within the App. All data remains on your device and is subject to iOS's built-in security model, including device encryption and app sandboxing.
While no system is completely immune to security risks, the local-only architecture of the App significantly reduces exposure to data breaches or unauthorized remote access.
Shorelines Casino Room Guest is intended for use by hotel guests aged 18 and above, in accordance with the age requirements of Shorelines Casinos properties. The App is not directed at children under the age of 13, and we do not knowingly collect personal information from minors.
If you believe a minor has provided personal information through the App, please contact us at contact@shorelinescasinoroomguest.com and we will take appropriate steps to remove that information.
You have the right to access, correct, or delete the personal data associated with your use of the App. Because all data is stored locally on your device, you can exercise these rights directly by modifying or deleting the App's stored data through your device settings, or by uninstalling the App entirely.
If you have questions about your data or wish to make a formal request, please contact us at contact@shorelinescasinoroomguest.com.
This Privacy Policy may be updated from time to time to reflect changes in the App or applicable law. Any updates will be reflected in the latest version of the App and on this page. The effective date at the top of this page indicates when the policy was last revised.
Continued use of the App after any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact us:
SHORELINES CASINO ROOM GUEST LTD
Email: contact@shorelinescasinoroomguest.com